Registration Policies

All deadlines are calculated from the first day of your cohort.

• 31 or more days before the start date: full refund of everything you have paid. No administrative or processing fee.
• 14 to 30 days before the start date: 50% of tuition is retained. If you paid in full, half is refunded. If you are on the payment plan, remaining scheduled payments are cancelled; if you have already paid more than half of your plan total, the difference is refunded, and if you have paid less than half, the balance to reach half remains due as a final payment.
• Fewer than 14 days before the start date: no refund. You may instead transfer your registration once to a future cohort, described below.

Approved refunds are returned to the original payment method within ten business days.

To cancel, email therapy@connectbeyondhealing.com. Your request must reach us before the applicable deadline.

If you do not attend and have not cancelled or transferred your registration, tuition paid is forfeited.

If Beyond Healing Institute cancels or reschedules a cohort, you may take a full refund or move to a future cohort at no cost, whichever you prefer. We are not able to reimburse travel or lodging expenses, so please consider refundable bookings when you make travel arrangements.

At Beyond Healing Institute, we are committed to fostering an inclusive and accessible environment for all individuals, including those with disabilities. Our goal is to ensure that everyone, regardless of ability, can fully participate in and benefit from our services, training programs, and resources.

Our Commitment

In accordance with the Americans with Disabilities Act (ADA), we strive to:

• Provide equal access to all facilities, programs, and services.
• Offer reasonable accommodations to individuals with disabilities.
• Ensure that our website, training materials, and physical spaces meet ADA accessibility standards.

Accommodations We Offer

We provide accommodations to support individuals with disabilities, including but not limited to:

• Accessible facilities for in-person training and services.
• Assistive technology support for virtual training sessions.
• Alternate formats for training materials (e.g., large print, digital text).
• Sign language interpreters or closed captioning upon request.

How to Request Accommodations

We encourage individuals to reach out with accommodation requests in advance of their participation in any of our programs. To request accommodations:

• Email Us: training@beyondhealingcenter.com
• Call Us: (417) 942-7384

Please provide as much detail as possible regarding the type of accommodation needed to help us serve you better.

Feedback

We continuously strive to improve accessibility and welcome feedback on our efforts. If you encounter barriers or have suggestions for how we can enhance accessibility, please contact us at training@beyondhealingcenter.com.

At Beyond Healing Institute, we believe that inclusivity and accessibility are fundamental to our mission of providing high-quality training and services. Thank you for helping us uphold this commitment.

At Beyond Healing Institute, we are committed to providing a positive and professional learning environment for all participants. We take concerns and grievances seriously and are dedicated to resolving them promptly and fairly. This policy outlines the process for addressing and resolving grievances related to our EMDR Basic Training program.

What Constitutes a Grievance?

A grievance may include, but is not limited to:

• Concerns about the quality or delivery of training content.
• Issues related to the behavior of trainers, staff, or other participants.
• Discrimination, harassment, or other inappropriate conduct.
• Accessibility or accommodation concerns.
• Perceived violations of EMDRIA standards or training policies.

How to Submit a Grievance

If you experience or observe an issue, please follow these steps:

Submit a Written Grievance:

• Email your grievance to training@beyondhealingcenter.com.
• Include the following details:
  • Your name and contact information.
  • A clear description of the concern or issue.
  • Relevant dates, locations, and any supporting evidence or documentation.
  • Desired resolution or outcome, if applicable.

Timeframe for Submission:

• Grievances should be submitted within 10 business days of the incident or concern to ensure timely resolution.

Grievance Review Process

Acknowledgment:

• We will acknowledge receipt of your grievance within 3 business days.

Review and Investigation:

• The grievance will be reviewed by our designated Grievance Committee, which may include trainers, administrative staff, or other relevant personnel.
• We may contact you for additional information or clarification as part of the investigation process.

Resolution:

• A written response outlining the findings and any corrective actions will be provided within 10 business days of the initial acknowledgment.
• If additional time is needed, we will notify you of the delay and provide an updated timeline.

Appeals Process

If you are not satisfied with the resolution, you may submit an appeal by:

• Emailing training@beyondhealingcenter.comwith a subject line stating “Appeal of Grievance Decision.”
• Appeals must be submitted within 5 business days of receiving the initial resolution.

Appeals will be reviewed by an impartial member of our leadership team, and a final decision will be provided within 10 business days.

Confidentiality

All grievances will be handled with strict confidentiality. Information will only be shared with individuals directly involved in the investigation and resolution process.

Questions or Assistance

If you have any questions about this policy or need support submitting a grievance, please contact us at:

• Email: training@beyondhealingcenter.com
• Phone: (417) 942-7384

At Beyond Healing Institute, we value your feedback and are committed to creating a safe and supportive learning environment for everyone. Thank you for helping us maintain the highest standards in our training programs.